AutoWare Technologies, LLC, Makers of SoftWheels

Hardlock not installed (LPT, IDE)

This error means that the hardlock device is not correctly installed on the machine. Firstly, check to make sure that the LPT hardlock is securely attached on to the back of the machine with no bent pins. If the hardlock is attached correctly, navigate to Add/Remove Programs (Start - Settings - Control Panel - Add/Remove Programs). Once the list of programs is populated, look for "HASP Device Driver" and "Hardlock Device Driver." Remove them both. Once both "HASP Device Driver" and "Hardlock Device Driver" are removed, navigate to the SoftWheels program menu and "Install LPT Drivers"(Start - All Programs - SoftWheels - Install LPT Drivers). Restart the machine. The problem should be resolved.

If this solution fails to fix your "hardlock not installed" error, you can check to see whether or not your LPT port is functioning properly. Right click on My Computer and choose Properties. Then click the Hardware tab, and then click the Device Manager button. You should see a listing called "Ports (COM & LPT)." Expand this view by click on the plus sign. You should then see listed Printer Port LPT, ECP (LPT1). Right click on this listing and choose Properties. In the Device Status Window you should see the words, "This device is working properly." If this device is not working properly, you may need to seek help from a local computer technician. If the status is "working properly," then there may be futher issues preventing you from operating SoftWheels/TreadWare. In this event, please contact us at 1.877.230.9695

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Hardlock not installed (USB)

There are two reasons why your USB Hardlock could be failing. Either One, the LPT Hardlock Device Driver is also installed and conflicting with the USB hardlock driver (HASP Device Driver), or two, there are missing components to the USB Drivers.

1a. Firstly, check that the USB hardlock is installed correctly into a working USB port. It's possible that both the LPT Hardlock Device Driver and the USB Device Driver are installed on your machine. You will need to remove both of these drivers and reinstall the correct one. To do this, you first need to restart your machine so that the drivers are not running.

*Important: IF you have SoftWheels/TreadWare configured to run on startup, you will need to disable this so that SoftWheels/TreadWare will NOT run on startup. Navigate to the Startup program menu(Start - All Programs - Startup). In here you will see a SoftWheels/TreadWare icon. Right click on the icon and choose Delete. Restart your machine.

1b. Navigate to the Add/Remove Programs panel (Start - Settings - Control Panel - Add/Remove Programs). Once the list is populated, look for "Hardlock Device Driver" and "HASP Device Driver." Remove both of these. Restart your machine.

1c. Upon startup, navigate to the SoftWheels/TreadWare program menu and run Install USB Drivers(Start - All Programs - SoftWheels - Install USB Drivers). Once the installation is complete, restart your machine. The problem should be resolved. If the problem is not resolved, continue on to step two.

2. In some instances, there are machines missing certain driver files. These files, specifically for the USB hardlock only, can be downloaded here: http://www.autowaretech.com/patches/hasp_user_setup.exe

Before continuing this procedure in Step 2, you will need to repeat steps 1a and 1b. Once those two steps have been completed, continue here in Step 2.

Download the driver files listed above. Install leaving all default options. The missing files should now be installed. Restart your machine. From here you'll need to repeat step 1c.

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Cannot find library(*.lib) Error

This error means that SoftWheels/TreadWare cannot find certain files on your machine. This may be due to incorrect installation, currupt install disks, or currupt files and hard drives sectors. To insure proper install, leave the default settings.

The most common of these errors is the user installing the program under a certain user name, and then trying to operate it from another. To fix this issue, uninstall SoftWheels/TreadWare and reinstall SoftWheels/TreadWare under the user that will be operating the program.

Another common error is the user not having enough disk space on their hard drive. Please check that you have enough disk space to install SoftWheels/TreadWare on your machine before installing. (SoftWheels requires 3GB; Treadware requires 200MB) Your hard drive specifications can be found in you My Computer window.

It is possible, out of the many CDs we receive from the duplication plant, that a few will be damaged or flawed. If you have checked the aforementioned and feel this is the case, please contact us at 1.877.230.9695 to receive a new set of disks.

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Changing from an IDE hardlock to a USB

You will need to remove the LPT Hardlock Device Drivers and install the USB HASP Device Drivers. Navigate to the Add/Remove Programs panel (Start - Settings - Control Panel - Add/Remove Programs). Once the list is populated, look for "Hardlock Device Driver" and remove it. Restart your machine.

Upon startup, navigate to the SoftWheels/TreadWare program menu and run Install USB Drivers(Start - All Programs - SoftWheels - Install USB Drivers). Once the installation is complete, restart your machine. The proper drivers should now be installed, and you should be able to run SoftWheels/TreadWare with the USB hardlock. If there is a problem or you receive a "hardlock not installed" error, see below.

*Note: In some instances, there are machines missing certain driver files. These files, specifically for the USB hardlock only, can be downloaded here: http://www.autowaretech.com/patches/hasp_user_setup.exe

Download the driver files listed above and prepare to install. To do this, you first need to restart your machine so that the drivers are not running.

Upon startup, install the downloaded files leaving all default options. The missing files should now be installed. Restart your machine.

Upon startup, navigate to the SoftWheels/TreadWare program menu and run Install USB Drivers (Start - All Programs - SoftWheels - Install USB Drivers). Once the installation is complete, restart your machine. The problem should be resolved. If the problem is not resolved there may be futher issues preventing you from using SoftWheels/TreadWare. Please call us at 1.877.230.9695

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Large font issue
(Items do not fit on screen correctly)

SoftWheels does not fit properly on the screen when Window's "Large size (120 DPI)" setting is used. The "Normal size (96 DPI)" setting must be used. To set Windows to have the normal size setting, navigate to the Display Properties panel (Start - Settings - Control Panel - Display). Click on the Setting tab, and then click the Advanced button in the bottom right-hand corner. Under "DPI Setting:" choose the "Normal size (96 DPI)" setting. Click apply, click ok. Windows is now configured to use the Normal size setting.

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16-bit Subsystem Error

In the past, there was a trojan floating around effecting the Window's system files config.nt, autoexec.nt, and command.com. This trojan some how prevented SoftWheels from running and displayed some variation of the following error.

"16-bit MS-DOS Subsystem path to the program that you are trying to start or install C:\Windows\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

This problem lies in Windows and not with SoftWheels. you must repair your version of Windows using Microsoft's instructions. Once completing Microsoft's instruction you should be able to operate SoftWheels correctly. The following link is to Microsoft's help index on microsoft.com. Here you will find the steps necessary to fix your installation of Windows. You will need your Window's installation cd. http://support.microsoft.com/default.aspx?scid=kb;en-us;324767 (you will be leaving AutoWare's website by click this link, and we cannot be held resposible for the content represented.)

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Cannot Install Driver, Driver Failed

This error is received when the driver file cannot install. This is normally due to the driver file currently being accessed by the system or conflicting with another driver.

Begin by uninstalling all existing drivers on your machine. These drivers are named "Hardlock Device Driver" and "HASP Device Driver." You can remove them in the Add/Remove Programs window in your Control Panel (Start - Settings - Control Panel - Add/Remove Programs). Download the following file:

http://www.autowaretech.com/patches/hl_drivers.zip

Unzip this file into you C:\WINDOWS folder. Overwrite all existing files.

The problem should be resolved.

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Windows Vista 32-bit Support:

Windows Vista 32-bit drivers are now available for USB hardlocks. However, there are some known issue with SoftWheels NX on Vista. These issue will be addressed in upcoming updates.

You may download the Windows Vista 32-bit USB drivers from the link below.

http://www.autowaretech.com/drivers/HASP4_driver_setup_Vista.zip

Installation Instructions:

1. Unplug your USB hardlock.
2. Uninstall any hardlock drivers. (HASP 4, HASP HL, HASP Device Driver)
3. Download and install new drivers.
4. Plug in your USB hardlock.

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